Many critical industries such as nuclear energy, commercial and military airlines—even drivers’ education—invest significant time and resources to developing processes. The data center industry … not so much.
That can be problematic, considering that two-thirds of data center outages are related to processes, not infrastructure systems, says David Boston, director of facility operations solutions for TiePoint-bkm Engineering.
“Most are quite aware that processes cause most of the downtime, but few have taken the initiative to comprehensively address them. This is somewhat unique to our industry.”
…
