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Volume 32, Issue 3

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DRJ Glossary of Business Continuity Terms

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UPDATED: March 2019
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The provision of assistance to staff, customers and others who have suffered mental or physical injury in a disaster or incident.
Creeping Disaster
A slow degradation of service or deterioration in quality or performance over a period of time which ultimately leads to a business interruption of disaster proportions.
Abnormal and unstable situation that threatens the organization?s strategic objectives, reputation or viability.
Crisis Management
The overall direction of an organization?s response to a disruptive event, in an effective, timely manner, with the goal of avoiding or minimizing damage to the organization?s profitability, reputation, and ability to operate.Development and application of the organizational capability to deal with a crisis.
Crisis Management Team (CMT)
A team consisting of key leaders (e.g., media representative, legal counsel, facilities manager, disaster recovery coordinator), and the appropriate business owners of critical functions who are responsible for recovery operations during a crisis.
A qualitative description used to emphasize the importance of a resource, process or function that must be available and operational either constantly or at the earliest possible time after an incident, emergency or disaster has occurred.
Critical Activities
Those activities which have to be performed to deliver the key products and services and which enable an organization to meet the most important and time-sensitive objectives.
Critical Business Functions (CBF)
The critical operational and/or business support functions that could not be interrupted or unavailable for more than a mandated or predetermined timeframe without significantly jeopardizing the organization.Vital functions without which an organization will either not survive or will lose the capability to effectively achieve its critical objectives.
Critical Component Failure Analysis
A review of the components involved in delivery of an enterprise wide process and an assessment of the relationship dependencies and impact of failure of one component.
Critical Data Point
-The point in time to which data must be restored and synchronized to achieve a Maximum Acceptable Outage.
Critical Infrastructure

Physical assets (e.g., electrical power, telecommunications, water, gas and transportation) whose disruption or destruction would have a debilitating impact on the economic and/or physical security of an entity (e.g., organization, community, nation).

Critical Service
Mission critical office based computer applications.
Critical Staff

Staff members whose skills, knowledge and/or involvement are necessary to recover a critical business function.

Note:  Roles or individuals may be designated as critical.  Critical Business Function is also a defined term in the glossary.

Critical Success Factors (CSF)
A management technique developed in 1970?s but still popular, in which an organization identifies a limited number of activities it has to get correct to achieve its primary missions.
Critical Supplier
Looking back in the logistical process (upstream) of a product or service, any supplier that could cause a disruption or outage to the organization?s critical functions as documented in the BIA.