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Volume 32, Issue 4

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DRJ Glossary of Business Continuity Terms


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UPDATED: September 2019
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Glossaries

TermDefinition
Network Outage
An interruption of voice, data, or IP network communications.
Non Compliance
Failure to fulfil an agreed requirement or expectation of a BCM programme.
Non Conformity
The non fulfilment of a specific requirement defined in a standard, documented practice, agreed procedure or legislation.
Objective
An overall goal, consistent with the policy that an organization sets for itself.
Off-Site Storage
Any place physically located a significant distance away from the primary site, where duplicated and vital records (hard copy or electronic and/or equipment) may be stored for use during recovery.
Offsite Location
A site at a safe distance from the primary site where critical data (computerised or paper) and/ or equipment is stored from where it can be recovered and used at the time of a disruptive incident if original data, material or equipment is lost or unavailable.
Operational Resilience

The demonstrated and repeated ability of key business units or processes to maintain or return to an acceptable operational status after exposure to disruptive or disastrous events.

Note:  Operational resilience a set of techniques that allow people, processes and informational systems to adapt to changing patterns. It is the ability to alter operations in the face of changing business conditions. Operationally resilient enterprises have the organizational competencies to ramp up or slow down operations in a way that provides a competitive edge and enables quick and local process modification. (Source = Gartner)

Operational Risk
The risk of loss resulting from inadequate or failed procedures and controls. This includes loss from events related to technology and infrastructure, failure, business interruptions, staff-related problems, and from external events such as regulatory changes.
Operations Control
Process, practice or other actions that assure management outcomes.
Operations Planning
Scheme specifying the approach, management elements and resources to be applied to the management of the organization.
Orderly Shutdown
The actions required to rapidly and gracefully suspend a business function and/or system during a disruption.
Organization
A person or group of people that has its own functions with responsibilities, authorities and relationships to achieve its objectives.
Organizational Culture
The combined assumptions, beliefs, values and patterns of behaviour that are shared by members of an organization. The way in which an organization views itself, its place in its market and the environment in which it operates.
Organizational Resilience
The ability of an organization to anticipate, prepare for, and respond and adapt to incremental change and sudden disruptions in order to survive and prosper.
Outage
The interruption of automated processing systems, infrastructure, support services, or essential business operations, which may result, in the organizations inability to provide services for some period of time. A period in time when something is not in operation.