A process (after a BIA and risk assessment) that facilitates the financial evaluation of different strategic BCM options and balances the cost of each option against the perceived savings. Financial technique for measuring the cost of implementing a particular solution and compares that with the benefit delivered by that solution.

The provision of assistance to staff, customers and others who have suffered mental or physical injury in a disaster or incident.

A slow degradation of service or deterioration in quality or performance over a period of time which ultimately leads to a business interruption of disaster proportions.

Abnormal and unstable situation that threatens the organization's strategic objectives, reputation or viability.

A plan that specifically addresses stakeholder communications during a crisis, including the public, shareholders, clients, employees and partners.

The overall direction of an organization's response to a disruptive event, in an effective, timely manner, with the goal of avoiding or minimizing damage to the organization's profitability, reputation, and ability to operate. Development and application of the organizational capability to deal with a crisis.

Coordination and execution of actions to be taken immediately before, during and after a catastrophic incident that preserve lives, safeguard property, and reduce or minimize damage to the organization's profitability, reputation, or ability to operate.

A team consisting of key leaders (e.g., media representative, legal counsel, facilities manager, disaster recovery coordinator), and the appropriate business owners of critical functions who are responsible for recovery operations during a crisis.

A qualitative description used to emphasize the importance of a resource, process or function that must be available and operational either constantly or at the earliest possible time after an incident, emergency or disaster has occurred.

Those activities which have to be performed to deliver the key products and services and which enable an organization to meet the most important and time-sensitive objectives.