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Glossary of terms used on this site

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UPDATED: September 2019
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Safe Separation Distance
An adequate geographical spread between the original and duplicate resources, the various suppliers, the replica operations or the base site and its recovery site.

The act of conducting a coordinated assessment to determine the appropriate actions to be performed on impacted assets.

The pre-planned assumption of risk in which a decision is made to bear loses that could result from a Business Continuity event rather than purchasing insurance to cover those potential losses.
Service Continuity
The process and procedures required to maintain or recover critical services such as ?remote access? or ?end-user support? during a business interruption.
Service Continuity Planning
A process used to mitigate, develop, and document procedures that enable an organization to recover critical services after a business interruption.
Service Level Agreement (SLA)
A formal agreement between a service provider (whether internal or external) and their client (whether internal or external), which covers the nature, quality, availability, scope and response of the service provider. The SLA should cover day-to-day situations and disaster situations, as the need for the service may vary in a disaster.An agreement between a service provider and a customer defining the scope, quality and timeliness of service delivery.
Service Level Management (SLM)
The process of defining, agreeing, documenting and managing the levels of any type of services provided by service providers whether internal or external that are required and cost justified.
Simulation Exercise
One method of exercising teams in which participants perform some or all of the actions they would take in the event of plan activation.
Single Point of Failure (SPOF)
A unique pathway or source of a service, activity, and/or process. Typically, there is no alternative and a loss of that element could lead to a failure of a critical function.Unique (single) source or pathway of a service, activity and/or process; typically there is no alternative, and loss of that element could lead to total failure of a mission critical activity and/or dependency.
Situational Analysis
The process of evaluating the severity and consequences of an incident and communicating the results.
Social Engineering
Non-technical or low-technology means used to attack or penetrate a system by tricking or subverting operators or users.
Individual or group having an interest in the performance or success of an organization e.g., customers, partners, employees, shareholders, owners, the local community, first responders, government, and regulators.
Stand Down
Formal notification that the response to a Business Continuity event is no longer required or has been concluded.A formal announcement that alert status is over and the plan will not be invoked any further.
Standalone Test
A test conducted on a specific component of a plan in isolation from other components to validate component functionality, typically under simulated operating conditions.
A continuity and recovery strategy where a facility is available to be made operational as required.