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Glossary of terms used on this site

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UPDATED: September 2019
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The collection of activities, financial, operational and otherwise, established by a Board and company management that carry out an organization’s business in an effective and efficient manner, in line with the organization’s approved objectives, goals, and risk appetite.

Control Framework
A model or recognised system of control categories that covers all internal controls expected within an organization.
Control of Substances Hazardous to Health (COSHH)

Control of Substances Hazardous to Health regulations 2002. A European Union directive.

Control Review
Involves selecting a control and establishing whether it has been working effectively and as described and expected during the period under review.
The boundary line of a zone that is determined, reinforced by legislative power, and exclusively controlled by the emergency services from which all unauthorised persons are excluded for a period of time determined by the emergency services.
Corporate Governance
The system/process by which top management of an organization are required to carry out and discharge their legal, moral and regulatory accountabilities and responsibilities.
Corporate Risk
A category of risk management that looks at ensuring an organization meets its corporate governance responsibilities takes appropriate actions and identifies and manages emerging risks.
Corrective Action

Action to eliminate the cause of a non-conformity and to prevent recurrence.

Cost Benefit Analysis

A process, after a BIA and risk assessment, that facilitates the financial technique for measuring the cost of implementing a particular solution and compares that with the benefit delivered by that solution.

The provision of assistance to staff, customers and others who have suffered mental or physical injury in a disaster or incident.
Creeping Disaster
A slow degradation of service or deterioration in quality or performance over a period of time which ultimately leads to a business interruption of disaster proportions.
Abnormal and unstable situation that threatens the organization?s strategic objectives, reputation or viability.
Crisis Management
The overall direction of an organization?s response to a disruptive event, in an effective, timely manner, with the goal of avoiding or minimizing damage to the organization?s profitability, reputation, and ability to operate.Development and application of the organizational capability to deal with a crisis.
Crisis Management Team (CMT)
A team consisting of key leaders (e.g., media representative, legal counsel, facilities manager, disaster recovery coordinator), and the appropriate business owners of critical functions who are responsible for recovery operations during a crisis.
A qualitative description used to emphasize the importance of a resource, process or function that must be available and operational either constantly or at the earliest possible time after an incident, emergency or disaster has occurred.