Breakout Track 3

Monday, March 16, 2020, 4:15 p.m. - 5:15 p.m.


Orchestrating a Disaster Recovery Test

Monday, March 16, 2020
4:15 p.m. – 5:15 p.m.

Ramesh Warrier, eBRP Solutions

Planning a DR test is more than just picking a date and time to conduct an exercise. Meeting Management’s objectives in the DR Test adds to the credibility and viability of the DR program. The objectives of the DR Test define what systems, services, and resources (staff) are in-scope for the test. Preparing for the test includes managing and coordinating the many stakeholders of the DR program. Monitoring and measuring during the DR test include: · What needs to be monitored, real-time status of Infrastructure, Services, Staff Resources… · How to measure real-time progress · Presenting the outcome for the Management, Auditors. In this session eBRP Solutions presents their experience helping their clients manage their DR tests.

About Ramesh M. Warrier
Ramesh M. Warrier, director, is the chief visionary and conceptualist behind the eBRP brand.


Cyber-crime: Is This a Business Continuity Event?

Monday, March 16, 2020
4:15 p.m. – 5:15 p.m.

Mike Jennings, Assurance Software, Inc

During this session we will discuss the impacts cyber-crime is now having on organizations. We will discuss the types of data being targeted, the rise of cyber-crime networks and the potential security risks. Additionally, we will review the implications of an event on your organization and your business continuity response.

About Mike Jennings
During his more than 26 years of business continuity management, disaster recovery and enterprise risk management experience, Mike has mentored clients and helped them solve their program needs. Mike has worked extensively with clients throughout the world on their BCM programs, including their underlying incident management and crisis management programs.

Prior to joining Assurance, Mike was the Business Continuity and Disaster Readiness executive for Blue Cross Blue Shield of Massachusetts, where he managed the enterprise business continuity, incident and crisis management programs. He also was the business continuity leader for their cyber incident response program.


Lessons Learned from the 6/10/19 NYC Helicopter Crash

Monday, March 16, 2020
4:15 p.m. – 5:15 p.m.

Paul Striedl, Stifel

This presentation will be a case study on how the Business Continuity Team at a multinational independent Investment bank and financial services company, managed their way through a crisis that caused a 2+ day outage at one of their most critical locations.

The topics addressed will include: Building Evacuation and Employee Accountability, Communications to Employees, Regulators and the Media, Crisis Management and Creating Templates on the Fly.

About Paul Striedl
Paul L. Striedl, CBCP, MBCI, is the Business Continuity & Disaster Recovery Director for Stifel, and has worked in organizational resilience since 1997. He has business continuity experience with Ahold USA, General Dynamics Information Technology (GDIT), First Data Merchant Services (FDMS), E*TRADE Financial, RSM McGladrey, MITRE and Mitretek Systems. Mr. Striedl was instrumental in coordinating response efforts to Hurricane Georges, the Y2K Millennium Rollover, the 9/11 terrorist attacks, Hurricane Irene, Hurricane Sandy and the NY Helicopter Crash. 

He is currently on the Editorial Advisory Board (EAB) of the Disaster Recovery Journal (DRJ) and was previously the Chairman/CEO of the Association of Continuity Professionals (ACP), President of the ACP DC Chapter, President of the ACP Central MD Chapter and President of the Mid-Atlantic Disaster Recovery Association (MADRA).


Does Your Team Have What it Takes? Improving Your Plans and Training by Understanding the Psychological Impacts of Crisis Events

Monday, March 16, 2020
4:15 p.m. – 5:15 p.m.

Shane Mathew, Virtual Corp

This session takes an innovative look at one of the most important areas of a Crisis Management that are often over-looked – how the environment and your planning can be improved by accounting for the psychological impacts crisis events can have on your leadership team.

If you’ve experienced difficulty with your crisis management processes during crisis exercises or real-life events, it may not be as simple as updating your plans. Crisis events impact us in many ways, and the leadership team is not immune to struggles.
This session focuses on understanding some of the common issues crisis management teams face and how traditional plans & exercises don’t account for them.
Attend this session to discover the common crisis management challenges that CM teams face in a disaster. Learn proven methods for improving your training and planning. Learn how-to incorporate these techniques into learning/exercising events that get the attention of executives

Shane Mathew will share various techniques that psychologists recommend crisis managers and their teams understand and use when responding to crisis management events. Using case-history and real-life examples, participants will explore decision-making issues that occur in crisis events, understand response frameworks that can help simplify your response, and explore how modifications to your approach can ensure executive buy-in for preparedness.

About Shane Mathew
Shane Mathew, VP of Professional Services for US BCM consulting and technology, at Virtual Corporation


The New Rules of Crisis Leadership

Monday, March 16, 2020
4:15 p.m. – 5:15 p.m.

Jo Robertson, Author of “Executing Crisis: a C-Suite Crisis Leadership Survival Guide”

This seminar sets out to make your organization more resilient to crisis by challenging what many consider best practice. Rather than implementing plans based on best practice templates or putting in place retainers with PR firms, business leaders would be better served by understanding key crisis concepts and tailoring them to their own situation.

The seminar includes new twists on “best practice” – to update the common understanding of what elevates good crisis management beyond wordsmithing. Instead of lists of the items that are “necessary” for a solid crisis plan or well-stocked war room, you’ll find key things to consider as you tailor strategies for your own organization. In fact, this seminar shoots down best practices that are outdated yet continue to be repeated, and focuses instead on creating best practices that are tangible and useable for your organization. 

These are the new rules for crisis leadership:

  • Craft your hip-pocket statements now. 
  • Break your own story. Shape your own narrative. 
  • Make good news easy to find. 
  • Armchair quarterback (in advance) where the train could jump the tracks. 
  • Winning the game may require reframing the issue. Don’t keep volleying once you have won the game. 
  • Identify affected parties and assist them in bringing closure to the incident.
  • Challenge experts’ “cardinal rules.” Ensure “best practice” is best for your organization.

About Jo Robertson
Dr. Jo Robertson has a doctoral degree in crisis management and more than 20 years of experience keeping companies out of crisis.
As Global Director of Emergency Preparedness for Capital One, she was responsible for orchestrating the creation of a coordinated universal emergency preparedness program with a strong and consistent process as well as the leadership of 2500 life safety team members. As Director of Crisis Preparedness for Arkema, she rebuilt and re-energized US crisis preparedness initiatives and acted as a trusted advisor to C-Suite execs for France’s leading chemicals producer. At Deloitte Services, Dr. Robertson led the national crisis management program for 100+ offices. As Vice President for Marsh Crisis Consulting she designed, developed and delivered crisis communications planning, media training, real-time support, and complex crisis management exercises for a wide range of Fortune 500 clients.
Dr. Robertson spent the first half of her career as a television journalist and was responsible for news stories which initiated change at the highest levels of government, including a reversal of policy at the Pentagon.
Dr. Robertson has a doctoral degree in Crisis Management (George Washington University), an M.A. in Journalism (American University), and a B.A. in Communications (Pennsylvania State University).