Breakout Track 4

Tuesday, March 17, 2020, 8:15 a.m. - 9:15 a.m.


Business Continuity Leadership – The Next Generation

Tuesday, March 17, 2020
8:15 a.m. – 9:15 a.m.

John Liuzzi, Southern Glazer’s Wine and Spirits

So, what is the future of Business Continuity and more importantly, who are the leaders that will drive the programs of tomorrow? The need for progressive leadership has never been more urgent as organizations realize that to survive in tomorrow’s volatile, complex, and ambiguous business environment, they will need leadership skills different from those that helped them succeed in the past.

The next generation of Business Continuity leaders must realize that they too must evolve as leaders and be the masters of change and accept accountability to drive organizational resiliency. Business Continuity leadership both now and in the future, will be influenced by constant change, geopolitical volatility, technological disruptions, and both economic and environmental uncertainty. The ability to master the dynamics of these inevitable forces will be the defining characteristics of success for the next generation of Business Continuity leaders.

So, what are the qualifications, skills, and characteristics that will distinguish the Business Continuity leaders of the future? This session will present easy to understand concepts, practices, and real-world examples of successful strategies that have been embraced by Today’s industry leading professionals as they evolve to meet the dynamic challenges which will define the Business Continuity programs of tomorrow.

About John Liuzzi
John Liuzzi has over 30 years of management experience in both the public and private sectors. He is an experienced company President, C-Level executive, and Congressional appointee who possesses an outstanding combination of technology expertise and business acumen. He has over 25 years of Business Continuity experience which includes directing the response efforts for many major disaster events.

John is currently the National Director of Business Continuity for Southern Glazer’s Wine and Spirits, directing the continuity program for the world’s pre-eminent distributor of wine and spirits. For his work in this role, John was recently awarded Southern Glazer’s highest Special Achievement Award for his outstanding efforts in building the enterprise Business Continuity program. In addition, he was also nominated for and selected as a finalist for the prestigious 2018 Disaster Recovery Institute International (DRII) Program Leader of the Year award.

John’s experience also includes being appointed to three terms of office by a special act of Congress to support the multi-billion-dollar modernization program at the IRS. During this time, he directed the IRS’s Joint Operations Center, and the cyber security incident response and emergency operations centers. He also built the IRS’s Disaster Recovery, Security Risk Management and Critical Infrastructure Protection programs.


Fighting Cyber Attacks Requires More than Security – It Requires Cyber Resiliency

Tuesday, March 17, 2020
8:15 a.m. – 9:15 a.m.

Patrick Potter, RSA Digital Risk Solutions

Cyberattacks are the number one risk on almost every organization’s agenda – and these attacks are becoming more pervasive, sophisticated and creative. Combatting them requires more than security measures. Responding to them requires more than incident response. Recovering from them requires more than business and IT recovery plans. Dealing proactively and effectively with today’s cyberattacks demands an approach that combines security and resiliency, business and IT, incident and crisis response, risk and third party management and more. Attend this session to learn more about tomorrow’s cyberattacks and what resilient organizations can do to effectively deal with them, and not only survive – but thrive.

About Patrick Potter
Patrick Potter has spent over 25 years leading internal audit, business resiliency, risk management, strategic planning, process improvement and related activities at Fortune 500 companies in both practitioner and consulting roles. He now focuses on offering digital risk solutions for RSA customers worldwide.

Patrick has developed a broad perspective working with analysts, partners and customers spanning many industries. He is a frequent public speaker and has contributed thought leadership articles for several publications.


A Clearer Vision of Risk: The New Domain of Human Interaction Failure Disasters Technology

Tuesday, March 17, 2020
8:15 a.m. – 9:15 a.m.

Robert C. Chandler, Lipscomb University

“They completely discounted the human factor component, the startle effect, the tsunami of alerts in a system that we had no knowledge of that was powerful, relentless and terrifying in the end.” said Dennis Tajer, the spokesman for the American Airlines pilots’ union, said of the disastrous Boeing 737 MAX Pilot- MCAS technology interaction.

Recently, (ranging from such varied settings as diverse as the B737 MAX aircraft cockpit, to semi-autonomous self-driving automobiles) novel risks for human-technological systemic dependency have become an important area of concern. Disaster accident analysis and performance prediction for interdependent human-technology systems have traditionally been pursued as two separate failure processes but we are now recognizing a “new domain” of failure – the human-technology interactive factor failure. Thus, common approaches to visualizing performance failures predictions have focused on either human performance factors or technological failures or where one or the other category of “error mechanisms” are assumed to exist. However, it is becoming increasingly apparent that the interdependent interaction of human and technological systems can combine to create disastrous failures. Anticipating failures of joint human-machine systems requires a new visionary underlying model for risk and resiliency. This session calls our attention to this critical emerging area of disaster risk and suggests some paradigmatic shifts to better improve resiliency – and save lives.

About Robert C. Chandler
Robert C. Chandler, Ph.D. (University of Kansas) is an internationally recognized expert on multiple aspects of crisis management, leadership, decision-making, communication and human interaction in specialized contexts. He currently holds an academic appointment as a Professor at Lipscomb University where he currently oversees professional and graduate education programs. With more than 35 years of applied research into factors impacting effective communication and performance exploring key psychological and physiological variables he has produced nine books and more than 175 scholarly and professional articles. He has consulted globally with public and private sector entities as well as with leading emergency communication solutions providers. His proprietary human behavioral models and normative communication templates are widely used for training and practical applications. He is a widely-lauded speaker and presenter to professional audiences in both the public and private sectors.


Evolve or Fade Away: The Future of Business Continuity Management

Tuesday, March 17, 2020
8:15 a.m. – 9:15 a.m.

Dave Halford, Fusion Risk Management

Business continuity management continues to evolve. As risk and resilience programs continue to converge, demand for measurable results and demonstrable success increases. By focusing on operational resilience, business continuity, disaster recovery, and enterprise risk programs can provide improved value, while also addressing ever-evolving standards from regulatory bodies.

This session outlines both an actionable methodology to stand up an enterprise resilience program, and how technology more easily enables data management and analytics to prove your program’s effectiveness. You’ll leave the session more confident and ready to offer an innovative solution to your enterprise.

About Dave Halford
David Halford is vice president, Business Continuity/Disaster Recovery Solutions at Fusion Risk Management Solutions.


But Why?

Tuesday, March 17, 2020
8:15 a.m. – 9:15 a.m.

Vanessa Mathews, Asfalis Advisors

In some organizations, Business Continuity is the best kept secret. Unless you’re program is audited or your CEO see’s the value, the common frustrations with BC are that it lacks executive support, it’s to hard to get engagement, it’s seen as a project, there’s minimal career trajectory, the process takes too long to deliver value, the terminology is unclear, there’s not enough money or budget to support it, etc. etc. etc.

What is changing in our world that we need to consider? What human factors should we include to “design with our stakeholders and not for our stakeholders”? How do we get the results we need to support our organizations and bring satisfaction to our roles?

In this session, we will discuss the competing interests with many organizations and how to manage behavioral changes.

By the end of this session, attendees will be able to:

  • Express empathy and seek the “why” behind someone’s behavior
  • Recognize behavioral insights to “nudge” change
  • Simulate ways to discover the “why”

About Vanessa Mathews
Vanessa Mathews is the President and Chief Resilience Officer of Asfalis Advisors. She has a proven track record in equipping leaders with a strategic response to risks, with international business experience in London, Mexico, China, and Brazil.

Vanessa’s expertise is working with organizations who make, move, buy or sell products and to help them protect their value. Leveraging elements of design thinking, Vanessa has helped a number of organizations identify risks that are hidden in plain sight and ultimately reduce risk expenses and increase profitability.

Mathews experience includes performing gap analyses, implementing the infrastructure for global crisis management programs, and achieving sustainable buy-in for programs that are still in existence today.

Vanessa earned a Bachelor of Arts in Homeland Security and Emergency Management from Savannah State University, the first woman in Georgia to do so, and holds a Master’s in Business Administration from the University of South Carolina. She is a Certified Business Continuity Planner and is an ISO 22301 Lead Implementer. Vanessa hosts the Business Resilience DECODED podcast, a digital media partnership with Asfalis Advisors and Disaster Recovery Journal.