Breakout Track 6

Tuesday, March 17, 2020, 10:45 a.m. - 11:45 a.m.


Agility and its Role in Increasing Your Organization’s Resilience

Tuesday, March 17, 2020
10:45 a.m. – 11:45 a.m.

Lynnda Nelson, ICOR

Change is messy. Change is emotional. Change can’t be forced. We know traditional change models don’t work. We know that organizations that fail to innovate and change fail. And we know that change is happening faster than any of us can keep up. 

Not managing change is a risk to organizations that might be more important than planning for natural disasters. Conversely, effectively managing change is a key aspect of increasing an organization’s resilience. 

Agility is an outcome of embracing change and making it part of how your organization behaves. People enjoy working in organizations where change is seen as a positive activity and one where they are part of the change rather than where it “happens” to them.
This presentation is going to challenge traditional change models and show you how everything you know about change is wrong. This presentation will show you how to design a change-friendly organization. It will show you how to make organizational change a community builder rather than something to fear. It will show you how to design an organization in a way to enable continuous adaptation to meet the challenges of an ever changing world.

About Lynnda Nelson

As President of ICOR, Lynnda manages the day to day operations of ICOR’s education program. Lynnda is the editor, course developer, and instructor for ICOR’s business continuity courses – ISO 22301 Implementer, Assessor, and Auditor. She is also the editor for the Certified Organizational Resilience Competency series and the Crisis Management and Communication courses.

As a member of the US delegation to the ISO TC 292 Series of Standards, Lynnda is an expert on international standards for business continuity management systems. She also contributed to the development of ISO 22216 – Organizational Resilience Principles and Attributes. In addition, she is a member of TC 268 and contributes to standards related to community resilience.


Working Through The Storm

Tuesday, March 17, 2020
10:45 a.m. – 11:45 a.m.

Tim Jarrell, COBB EMC
Ben Thornton, RES-Q

Cobb Electric Membership Corporation (Cobb EMC) Success Story

The sudden and unexpected arrival of a severe winter snow storm late one afternoon resulting in a major outage highlighted the cooperative’s need to update its major outage procedures, response management, and implement an effective communication strategy for employees, members, and the community. 

Cobb EMC (headquartered in Marietta, Georgia) needed immediate assistance enhancing its Business Continuity Program (BCP) to sustain business operations at its campus. Additionally, Cobb EMC also realized the need to upgrade the company’s Emergency Response and Communications Plan to assure its integration with its Business Continuity Program. This lead to the creation of a supplemental Distribution System Restoration Plan.

About Tim Jarrell
Tim Jarrell is vice president of power supply and planning for Cobb EMC since 2013. His team is responsible for all power supply planning and management, rates, distributed energy resource strategy, and strategic planning. From 2006-2013, Tim was Cobb EMC’s associate vice president for information system programs, where he was responsible for enterprise software solutions, project management office, business intelligence and enterprise integration.

About Ben Thornton
Ben Thornton is the Director of Business Continuity Consulting Services. Ben brings his executive, planning, client relations and consulting experiences to Corus360, leading the Business Continuity Practice. Ben helps clients develop effective and efficient plans with a strategic approach that fits the needs of customer organizations. His program management expertise provides guidance and assistance in establishing programs with proven methodology, processes and partners. At Corus360, Ben leverages his expertise in designing recovery solutions and assessing potential recovery options for our clients.


The Value of Resilience-based Decision Making – Protecting More than Assets

Tuesday, March 17, 2020
10:45 a.m. – 11:45 a.m.

Caitlin Durkovich, Toffler Associates
Dave Baber, Toffler Associates

How do organizations navigate a world where business boundaries extend well-beyond building walls and networks, norms are regularly challenged and radical transparency drives accountability? They recognize the dynamic environment and think about resilience as more than continuity of operations; it recognizes that resilience is as much about seizing the opportunities presented by disruptions as minimizing the impacts.

An organization’s business continuity/resilience function is well-positioned to serve this role and can promote resilient decision-making by applying proven security and resilience techniques such as intelligence analysis, horizon scanning, contingency planning, crisis management. When resilience-based decision making is integrated into business functions, it creates an internal capacity focused on identifying blind spots, challenging biases and assumptions, and monitoring organizational health. The outcome is a more resilient organization, one that can identify, anticipate, respond to and bounce-forward from disruption – financial, regulatory, operational, reputational, social and political.


  1. Audience members will leave with a greater appreciation of the complex operating environment.
  2. Audience members will be provided with specific cases studies of how integrating security / resilience concepts into business decision-making can yield greater returns – for the bottom-line and the brand.
  3. Audience members will be provided with ideas about how to incorporate resilience into the decision process and demonstrate their broader value to the organization
  4. Audience members will leave the session with recommendations on how to build a resilient organization, starting with widening the risk lens, strengthening governance and decision-making, and creating a culture of resilience.

About Caitlin Durkovich
Caitlin Durkovich’s expertise in critical infrastructure security and resilience, including cybersecurity, makes her a uniquely equipped in navigating the complex operational challenges posed by our increasingly interconnected and interdependent global economy. Over the course of nearly two decades of developing physical and cyber risk management approaches, she has successfully advanced public-private partnerships that drive thought leadership, influence policy, and evolve industry practices to manage security and operational risks.

Prior to joining Toffler Associates, Caitlin served as Assistant Secretary for Infrastructure Protection with the Department of Homeland Security under President Obama. She led the mission to protect critical infrastructure and redefined public-private risk management for emerging issues like complex mass attacks, electric grid security, cybersecurity, GPS resilience, and climate adaptation planning. Her experience also includes leading homeland security projects with several government agencies while at Booz Allen Hamilton and pioneering early warning cyber intelligence at iDefense. Caitlin serves as member of the Board of Directors of the InfraGard National and the Protect Our Power Advisory Board.

About Dave Baber
Dave Baber has more than 15 years of experience in commercial and federal markets. He engages with clients to find answers that will empower leaders to FutureProof® their businesses and thrive in an uncertain future. He is a catalyst for positive change and creative leader that makes an investment in others success.

Dave recognizes the powerful influence of society and community involvement in solving the challenges of tomorrow. He is a Lieutenant Colonel in the Army National Guard, with over 18 years serving his community and Nation, including two overseas combat deployments. He is a current member of the Chief, National Guard Bureau Innovation Team advising national leaders on key challenges facing the National Guard.

In addition to client delivery, Dave is the Director of Marketing for Toffler Associates setting brand, content, and inbound strategy to address market opportunities.


Leveraging Enterprise Risk Management to Maximize Your Organizational Resiliency Program

Tuesday, March 17, 2020
10:45 a.m. – 11:45 a.m.

Cary Jasgur, Mazars USA

Risks surround every organization’s daily activities; successfully managing risks can go a long way in aiding with organizational resilience planning. What if there was a method to help organizations better prepare and plan for those unforeseen risks? Enterprise Risk Management (ERM) is that method.

ERM allows for the identification and classification of risks as a part of the day to day business. This interactive session evaluates how ERM supports Organizational Resiliency (OR) to ensure that an organization is prepared for the unplanned. ERM allows for the identification and classification of risks, the development of a proper response, policies, and procedures for addressing unplanned risks, and communication and monitoring activities. With the successful implementation of ERM at your organization, BC/DR Professionals develop better plans; devise more correct responses and safeguard their organizations against planned and unplanned events. 

ERM and OR Programs align by using the best risk methodologies from both programs, from an overarching organizational lens, rather than just focusing on a particular vulnerability. Understanding the history and context of ERM helps to raise the bar for BC/DR Professionals. This session enables that discussion and challenges the attendees with creating a common ground.

About Cary Jasgur
Cary Jasgur has over 26 years of experience in various aspects of technology management; 23 years’ experience in leadership and employee development, 23 years’ experience in business continuity and disaster recovery; and 25 years’ experience in finance and budgeting. Those areas include; project and program management, business impact analysis, business continuity, disaster recovery, emergency management, continuity of operations (COOP), information systems security officer (ISSO) duties, FISMA compliance, network administration and support, help desk management, desktop service and support, telecommunications and supply chain and vendor management. Cary has a solutions-driven professional with an extensive and diversified background in a wide range of functions that includes information assurance, security analysis, risk assessment (to include risk identification analysis, awareness, and mitigation practices), strategic planning, technical writing, requirements analysis, facilitating meetings, leadership and management practices including the principles of knowledge management and configuration management. 

Cary has extensive experience in all aspects of Organizational Resiliency across multiple industries. He has spoken at several industry conferences on a variety of topics within the Organizational Resiliency space.

Cary received his dual MS in Project Management and Organizational Leadership, and his BS in Technical Management.


What to Expect When Expecting . . . Your Auditor!

Tuesday, March 17, 2020
10:45 a.m. – 11:45 a.m.

Robbie Atabaigi, KPMG
Ava Wallace, Pioneer Natural Resources

The thought of an audit shouldn’t make your heart skip a beat.  Come join this session to learn what to anticipate when planning for the next audit of your Business Resiliency Program.  Two perspectives will be given:  1) Program Owner; and 2) Auditor.   Your Facilitators will engage participants on the topic of business resiliency beginning with the history of the concept and “how we got here” to trends, and general audit concerns in light of recent social and business events.  You will walk away with timesaving tips for your next collaborative audit.

About Robbie Atabaigi

Robbie Atabaigi is a Lead Specialist with KPMG LLP’s Southeast Cyber practice in Atlanta. She has more than 30 years of experience in developing and evaluating many aspects of enterprise risk management including Emergency Preparedness and Response, Crisis Management, as well as Business and IT Resilience for prominent international companies.

About Ava Wallace

Ava Wallace is a Business Continuity Coordinator for Pioneer Natural Resources.  She is responsible for the development and implementation of  Business Continuity plans, BIAs and exercises. She partners with both IT and Management to discuss strategies and opportunities for enhancement of the program.