Breakout Track 2

Monday, March 29, 2021, 4:15 p.m - 5:00 p.m. EST

BREAKOUT TRACK 2- SESSION 1

Risk and Decision-Making for the BC/DR Professional

When:
Monday, March 29, 2021
4:15 p.m – 5:00 p.m. EST

Speaker:
Cliff Thomas, Colorado State University

Arguably, decision-making might be the single most important element of business continuity and disaster recovery programs. The decisions we make before, during, or after a disruption can mean the difference between limited impacts and grave consequences. In the world of BC and DR, decisions take many forms: which risks to mitigate, how to mitigate them, how and when to respond during uncertain situations, how to prioritize recovery activities, who is responsible for what…and the list goes on. As the era of “big data” emerges, we might be tempted to assume that more data will yield better decisions, but that assumption greatly over-simplifies things. The truth is that decision-making during times of risk and uncertainty tends to be a mishmash of many factors—some logical and some seemingly irrational. Using scientific evidence, real-world examples, and real-time demonstrations, this session will describe the nature of risk and decision-making, and some of its unexpected influences. Attendees will gain an understanding of how risky decisions are actually made, the importance of thinking about “how” to make a decision, and how to avoid common decision-making pitfalls.

About Cliff Thomas
Cliff Thomas, Ph.D., MBCP, MBCI is an adjunct professor at Colorado State University and the University of Denver. Cliff’s 20+ years of BC and crisis management experience includes corporate program management and international consulting.

BREAKOUT TRACK 2 - SESSION 2

Incident Command System - Best Practices in Crisis Management

When:
Monday, March 29, 2021
4:15 p.m – 5:00 p.m. EST

Speakers:
Regina Phelps, EMS Solutions Inc.
Megan Murphy, OSFI

How does your company manage a crisis? What process do you use to streamline communication between multiple locations, promote effective and efficient decision-making and respond quickly in a fast-moving emergency? Global organizations are increasingly embracing the system that has helped transform the public sector – the Incident Command System.

The Incident Command System (ICS) was developed in the mid-70’s for emergency responders and has been used in the private sector for the past twenty years. It is a comprehensive methodology built on eight hallmarks that help to streamline span of control and decision-making. Why use it? Simply put, it works!

This general session will give an overview of ICS, and detail how companies have effectively implemented it throughout their organization. OSFI’s experience in developing and using ICS across its offices helped protect critical functions of a financial regulator throughout uncertain times. In March 2020, during COVID-19, OSFI used ICS to move all of its employees to successfully work remotely, moving from 4 physical offices (Ottawa, Toronto, Montreal and Vancouver) to over 800 remote offices in one weekend.

Regina Phelps and Megan Murphy will demonstrate how ICS can solve the problem of departmental silos and program fragmentation that often occurs in any organization and streamline communication and decision making.

About Regina Phelps
Regina Phelps is an internationally recognized thought leader in the field of emergency management, pandemic and contingency planning. Since 1982, she has provided consultation, training and speaking services to clients on five continents.

About Megan Murphy
Megan Murphy is currently Manager of Security of Operations at Office of the Superintendent of Financial Institutions. OSFI is an independent agency of the Government of Canada that regulates and supervises financial institutions.

BREAKOUT TRACK 2 - SESSION 3

Is Your Organization Resilient Enough?

When:
Monday, March 29, 2021
4:15 p.m – 5:00 p.m. EST

Speaker:
Cary Jasgur, Mazars USA LLP

There is not a BC/DR Professional working today that has not heard the terms Organizational and Operational Resilience and Resilient Organization. But what does it mean to be a Resilient Organization? There are many definitions, and most of them are correct, at least for the BC/DR Professionals reporting the information.

There is no one size fits all recipe for becoming a Resilient Organization. However, there are some key activities that can aid any organization in achieving a resilient status. By setting up your organization as resilient ensures you have looked at every aspect of your business operations, and have built in continuance, recovery, or migration strategies to protect your most critical business processes, applications, and services in the event of an unplanned disruption. However, that is not the path for every organization. Through this session, the five (5) focus areas leading to a Resilient Organization will be discussed, thus allowing the BC/DR Professional to determine what areas apply to their organizations and have the highest possible change of being implemented.

This interactive session will aid BC/DR Professionals in transforming not only their organization into a Resilient Organization, but themselves into Organizational Resilience (OR) Professionals.

About Cary Jasgur
Cary Jasgur is a Manager and Lead Subject Matter Expert within the Mazars Organizational Resilience Practice. Cary has over 26 years’ experience in Organizational Resilience, Business Continuity, Disaster Recovery, Crisis Management, Emergency Management, Incident Management, Continuity of Operations (COOP), Information Systems Security Officer (ISSO) duties, Federal Information Systems Management Act (FISMA) compliance, and Project and Program Management. Cary has developed and led many Organizational Resilience projects in financial services, healthcare, higher education, pharmaceuticals, and government markets.
Cary currently holds a Fellow of the Business Continuity Institute (FBCI), Master Business Continuity Professional (MBCP), and Project Management Professional (PMP). Cary has spoken at several conferences on a variety of topics within the Organizational Resilience industry.

Cary received his dual MS in Organizational Leadership and Project Leadership and Management from Regis University, and his BS in Technical Management from DeVry University.

Cary Jasgur is a Manager and SME within the Mazars USA Organizational Resilience Practice with over 26 years’ in the industry. Cary holds a FBCI, MBCP, and PMP. Cary received his dual MS in Organizational Leadership and Project Leadership and Management, and his BS in Technical Management.

BREAKOUT TRACK 2 - SESSION 4

BCM After COVID: Changes, Challenges and Opportunities

When:
Monday, March 29, 2021
4:15 p.m – 5:00 p.m. EST

Speaker:
Selma Coutinho, Ericsson

2020 will be the year that none of us will forget, including the BC, CM and Security professionals. None of us expected a crisis like this for 7+ months and considering that our whole supply chain would be impacted at the same time. Black swan? Maybe. One thing is true: BCM is on spot and will evolve (for good). We will need to change old bias to be prepared to deal with new challenges that will come with the emerging technologies such as IoT, automations, cybersecurity, among others. All crisis bring opportunities and it is up to us to seize it. COVID accelerated the digital transformation of companies, what will require from BC and CM practitioners new strategies, ideas and innovations as what we have so far, will not be sufficient in this new normal.

About Selma Coutinho
Selma Coutinho is Director of Security and BCM where she directs the security operations and Business Continuity operations at America (North and Latin America). She is passionate about drive and facilitates BCM and Crisis Management changes always focusing on the continuous improvement and enhancing the company’s BC/DR posture that includes: leadership and employee’s commitment, business understanding and real lessons learned from past experiences. Selma has MBCI, CBCP and CISSP designations.

BREAKOUT TRACK 2 - SESSION 5

Julia's Adventures in Business Continuity and Emergency Management

When:
Monday, March 29, 2021
4:15 p.m – 5:00 p.m. EST

Speaker:
Julia Halsne, EBMUD

Find out how one practitioner’s journey began and evolved in a career through business continuity and emergency management. Julia will discuss how she took a program that was disjointed and fractured into an award winning program that serves as a model for the industry. Take a walk through what one agency experienced through COVID, Public Safety Power Shut offs, wildfires, and more. The presentation will include program tools and approaches to a variety of challenges including how to gain and maintain management support, building relationships and engaged network, and managing simultaneous events and operational priorities.

About Julia Halsne
Julia Halsne has over 34 years of combined experience in the environmental, water, and wastewater industry. She is responsible for the EBMUD Business Continuity Program and is responsible for the Emergency Operations Team exercises.

BREAKOUT TRACK 2 - SESSION 6

How First National Bank Quickly Adapted Their BCMP during COVID-19

When:
Monday, March 29, 2021
4:15 p.m – 5:00 p.m. EST

Speakers:
Jason Dobronz, First National Bank of Pennsylvania
Beth Frasure, Client Success Manager

When the COVID-19 pandemic hit, to say it threw organizations and businesses for a loop would be an understatement. However, First National Bank was as prepared as they could have been for something so unprecedented. How? They had built a Business Continuity Management Program that was flexible and trained a team that was ready to adapt. First National Bank’s existing BCMP was so comprehensive that the tools they needed were already there, they just had to get creative. FNB’s customized BCP program had implemented actionable, printable plans and as plans changed, it was only a matter of adjusting – not scrambling or starting from scratch. FNB inserted team designations for returning to the office, working locations, employee tracking and much more. Viewers of a presentation by Jason Dobronz, SVP, Director of Resilience and Physical Security at F.N.B. Corporation would learn a great deal on the best practices for creating a solution that can change with changing times and how to include all aspects of our BC processes in one simple system.

About Jason Dobronz
Jason Dobronz is the Vice President of Business Continuity and Crisis Management for First National Bank of Pennsylvania (FNB). Jason is currently responsible for business continuity planning / disaster recovery planning, crisis management management, physical security and program management. Dobronz has more than 16 years of experience specializing in Emergency Management, Disaster Recovery and Business Continuity Services for various organizations.

Prior to joining FNB, he was the Program Manager for True North Emergency Management which specialized in Preparedness and Recovery Services for clients throughout the United States. Jason also served as the Director of Emergency Management and Business Continuity for the Seminole Tribe of Florida. During his tenure with the Tribe, he oversaw the Tribal Government and Seminole Gaming operations which included six casinos throughout the State of Florida.

Jason has been involved in 18 federally declared disasters during his tenure in Emergency Management. Jason earned his Bachelor’s Degree from Pennsylvania State University and a Master’s Degree in Emergency Planning from Lynn University. Jason currently holds the Florida Professional Emergency Manager certification and a Certified Emergency Manager (CEM) from the International Association of Emergency Managers.

About Beth Frasure
Beth Frasure has two bachelor’s degrees in Business and Psychology and is a Certified Business Continuity Professional with 10+ years of experience. Prior to Veoci, she worked as the BC Program Admin where she created, maintained, tested, and ran the business continuity program.

BREAKOUT TRACK 2 - SESSION 7

It's Time. How to Break Free From Traditional BCM/DR Planning

When:
Monday, March 29, 2021
4:15 p.m – 5:00 p.m. EST

Speaker:
Steve Piggott, Cutover
Darren Lea, Cutover

As the complexity of integrated exercises on cloud, hybrid, and on-prem systems continues to escalate, the race to get a rock-solid execution posture is well underway. And there is everything to lose if you get left behind.

That said, it’s hard to get the time, buy-in, and budget to break with your existing BCM/DR planning tools, especially when you need to align this with the shifting demands and expectations from your executive stakeholders.

This session will explore the evolution of the traditional, manual, excel-based traditional BCM/DR planning approach, and the evolution to a resilience platform that orchestrates events with built-in real-time observability and auditability – a pivot towards operational resilience. Layer by layer, we will dissect the levels of complexity that this term now encompasses, as a blend of release/change, ongoing transformation, and executable recovery/ resilience capabilities are no longer a business advantage, but a competitive necessity.

About Steve Piggott
Steve Piggott works within all facets of Cutover to drive market awareness, revenue growth, and to align with our customers’ requirements and expectations in receiving exceptional enterprise resiliency results. He brings a wealth of experience in driving successful customer outcomes across business transformation, operational resilience, disaster recovery, and business continuity program development

About Darren Lea
Darren Lea has been a Senior Customer Success Manager at Cutover for the last 3 years, and now works within the Solution Delivery team ensuring customers get the most out of their investment in not only Cutover but their own tools also. Darren worked for almost 20 years in the financial services sector prior to joining Cutover, occupying a number of technology roles, including ownership of support functions and resilience testing for a number of key business services. Having lived through resilience incidents, and the work involved in regularly demonstrating to regulators resilience of technology based services, Darren is appreciative of the place that Cutover plays in improving the lot of similarly tasked technology professionals.