Breakout Track 5

Wednesday, March 31, 2021, 12:00 p.m - 12:45 p.m. EST

BREAKOUT TRACK 5 - SESSION 1

Advanced Business Impact Analysis

When:
Wednesday, March 31, 2021
12:00 p.m – 12:45 p.m. EST

Speaker:
Steven Haynes, University of Texas at Dallas

Professor Steven Haynes will introduce participants to the traditional business impact analysis (BIA) tools. During this session, an examination of the strengths and weaknesses of these tools will be assessed. Afterwhich, Professor Haynes will introduce you to the resiliency-based BIA, and how the use of this assessment will help increase the overall effectiveness to planners, BC programs, and tabletop designs. Professor Haynes will use his experiences with BIAs and walk participants through real-world examples. This is a session aimed at individuals looking to improve their BIA tools and BC programs. All participants will walk away with a better understanding of planning versus response.

Assistant Professor of Practice Steven Haynes has over 15-years of experience working in the risk management and insurance field. Haynes’ past experiences include creating risk analytics programs, developing business continuity programs, improving loss reduction strategies, and managing complex disaster response and recovery operations. His research interest includes risk analysis, organizations under crisis, and mixed-methods research.

About Steven Haynes
Assistant Professor Steven Haynes has over 15-years of experience working in the risk management field. Haynes’ past experiences include developing BC programs, improving loss reduction strategies, and managing complex disaster operations.

Speaker Spotlight

BREAKOUT TRACK 5 - SESSION 2

Increasing Resiliency Through Effective Communications

When:
Wednesday, March 31, 2021
12:00 p.m – 12:45 p.m. EST

Speakers:
Heather Brouder, Fidelity Investments
Timothy Booth, Fidelity Investments

Whether your Business Continuity Plan is many years in the making or you are just developing initial thoughts, it is important to consider how you communicate with your employees. The COVID-19 Pandemic has introduced new challenges that require effective communications. Additionally, severe weather and other potential impacts still exist. The next business interruption may be just around the corner and the time to start effective communications is now!

As business continuity professionals, we spend a lot of time with our business partners conducting the Business Impact Analysis and Threat Assessments to create effective Business Continuity Plans. The recovery strategies will not be effectively executed unless the managers and associates know what to do in advance of an actual event. Additionally, the business is exposed to the risk of failing to execute their plan and suffering an increased impact to operations due to associates and managers not knowing what to do during an event.

An effective communications program includes associate and manager training, awareness messaging, and clear event management communications. The key to having a fully executable Business Continuity Plan is dependent upon the level of knowledge across the organization. This training will provide the methodology and tools to create an effective communications plan and increase resiliency across your organization.

About Heather Brouder
Heather Brouder is a Business Continuity Director for Fidelity Investments and hold Certified Business Continuity Professional and Associate Cyber Resilience Professional certifications through DRI International.

About Timothy Booth
Timothy Booth is a Senior Risk Manager for Fidelity Investments and am part of a team providing business continuity administration and guidance for 40,000 employees across many lines of business. He holds a CBCP certification through DRI.

Speaker Spotlight

BREAKOUT TRACK 5 - SESSION 3

Feels Like Time to Test the Partnership

When:
Wednesday, March 31, 2021
12:00 p.m – 12:45 p.m. EST

Speakers:
Mark Carroll, IR+M
Steven O’Neal, Enterprise Account Executive

Interacting with your salesperson in times like these is something many people try their best to avoid. Pretty easy to engage the provider and place the order when everything is going well, but mix in real life perils and consternation and the dialogue advances to a whole new level. Discussions may involve less need or possibly elimination of a particular product and you worry that the sales rep will push harder to retain the revenue, independent of your perceived needs. While these situations can occur it is important to have these tough conversations as a means to become aware of other viewpoints and your true needs.

  1. Don’t fall into trap that all future disasters will play out just like Covid did.
  2. Salesperson by position, possibly has a greater view on customer experiences where the customer themselves are limited to what “they” experienced only.
  3. Stories and experiences provide the basis for understanding, salesperson may provide a conduit to seek out these stories and learn from others.
  4. The salesperson that works to identify a solution indicates a vendor partner as opposed to a peddler who has that one-track mind of preserving the revenue stream.

About Mark Carroll
Mark Carroll is a seasoned Risk and BC professional with leadership positions at multiple Fortune 500 corporations.

Speaker Spotlight

About Steven O’Neal
Steven O’Neal has 24 years experience recovering various organizations through disasters both large and small. Extensive experience delivering technology response solutions as operations manager for Rentsys Recovery followed by multiple years of working with passionate BC professionals getting buy-in from executive management as an Enterprise Account Executive. 

Speaker Spotlight

BREAKOUT TRACK 5 - SESSION 4

Measuring Your Organization's Alignment to ISO 22301:2019

When:
Wednesday, March 31, 2021
12:00 p.m – 12:45 p.m. EST

Speaker:
Lynnda Nelson, ICOR

What are you waiting for? The international community published best practices and requirements for a business continuity management system back in 2012 and updated and improved these requirements in 2019. If your organization has not aligned its business continuity “program” to international requirements, it is time.

Looking for fop management support? You will no longer need to fight this battle with securing and continuing to engage top management once you have a business continuity management “system” in place. It is time to understand how a management system is different from a “program” and what you need to do to ensure you are providing the best information to top management about your business continuity capabilities.

Attend this presentation and first learn about management systems in general, about ISO 22301, and the changes to ISO 22301 in its 2019 version. As the speaker is one of the authors of ISO 22301 2012 and 2019, and represents the experts in the United States, this is an opportunity for you to learn from someone who has been “down in the trenches” and understands not just what is required, but why it is required, and what each requirement looks like

About Lynnda Nelson
Founder and the President of ICOR, Lynnda Nelson manages ICOR’s education and credentialing programs. She is an expert on international standards for business continuity management systems, crisis management and communications, and community resilience

BREAKOUT TRACK 5 - SESSION 5

Operational Risk Management: Champion for Business Continuity

When:
Wednesday, March 31, 2021
12:00 p.m – 12:45 p.m. EST

Speaker:
Patrice Beck, W.W. Grainger

Since Business Continuity became a discipline in the early/mid- 1990s, it’s been an orphan floating from place to place within organizations; Information Technology, Finance, EHS, or other.

As the myriad of threats to operations has grown, they have garnered the attention of executive leadership. Executives, now more than ever, support protections against potential threats. They understand and respond to risk.

It is time to move Business Continuity out from under other departments and into a top down driven, risk based structure. Business Continuity is a significant component of Operational Risk Management (ORM) and it is this discipline that can ensure executive support for Business Continuity.

This session explains how Operational Risk Management is the champion of Business Continuity and how to implement ORM practices into your Business Continuity Program.

About Patrice Beck
Patrice Beck has 20+ years experience in all aspects of Business Continuity Management Programs:BCMPs.

She has developed programs in the continually changing resiliency environment.

Her years of experience are testaments to the requisite adaption of BCMPs.

Speaker Spotlight

BREAKOUT TRACK 5 - SESSION 6

Operational Resiliency 2.0 - Turning Data Into True Risk Intelligence With AI

When:
Wednesday, March 31, 2021
12:00 p.m – 12:45 p.m. EST

Speaker:
Dustin Radtke, Onsolve

In 2020, more than 600 mass shootings took place in the U.S. and there were 22 weather and climate disasters that cost the nation a combined $95 billion. The COVID-19 pandemic, coupled with civil unrest, continues to be a source of constant news, data and social media chatter around the world. From active shooters and riots, to extreme weather and wildfires, every one of these critical events created rivers of data flowing from sources like law enforcement, government agencies, news sources and social media. Many business continuity professionals tasked with monitoring this crisis struggled to make sense of it all.

Unfortunately, data volumes are not going to recede. The constant barrage of information, changing almost daily, can turn into waves of undefinable static if business resiliency teams don’t have the right technology in place to create true risk intelligence they can act upon.

Be it an active shooter, rise in COVID-19 cases, managing a remote workforce or a hurricane, the next level of risk analysis lies in the ability to transform data surrounding a crisis into accurate, specific intelligence that will impact a company’s people, places and property. In this session, Dustin Radtke, Chief Technology Officer at OnSolve, will outline how business continuity teams can turn data surrounding a critical event into true risk intelligence with AI and ML. Dustin will also discuss how leading customers in complex industries are already using AI to accelerate operational resiliency and business continuity.

About Dustin Radtke
Dustin Radtke is the Chief Technology Officer at OnSolve, a leading critical event management provider for enterprises, SMB organizations, and government entities. With over 20 years of experience, Dustin excels at building, leading and transforming global product and technology portfolios for global businesses. In his role as Chief Technology Officer, Dustin is responsible for setting product strategy and leading a rapidly growing global development and operations organization for OnSolve’s market-leading cloud critical event management applications. Dustin has a proven track record of bringing successful product lines to market as well as reinvigorating existing product lines to achieve their ultimate potential.

BREAKOUT TRACK 5 - SESSION 7

Key Lessons from Public Sector Preparedness and Response Agencies to Improve Organizational Resilience

When:
Wednesday, March 31, 2021
12:00 p.m – 12:45 p.m. EST

Speakers:
Josh Byrd, Juvare
Darryl Wilson, Amazon Web Services

If COVID has taught us anything, it’s that crisis doesn’t happen in a vacuum. Whether it’s a pandemic, a weather incident, civil unrest or any other emergency, everyone is affected. Learn key strategies and best practices from AWS’s work with public sector organizations to improve your preparedness planning, response operations, and recovery to maximize operational resilience.

About Josh Byrd
Josh Byrd leads the marketing team at Juvare and is responsible for growing the brand through thought leadership and go-to-market strategy. He brings over 15 years of marketing leadership and storytelling in diverse fields including healthcare IT, SaaS startups, commercial electronics, real estate, and music business. Byrd is a graduate of Mississippi State University.

About Darryl Wilson
Darryl Wilson is a senior Amazonian with over 20 years of experience in helping organizations modernize the way they deliver services and solutions to their customers, as well as a Bachelor of Science in Emergency Administration and Planning from the University of North Texas.